Returns & Refund Policy

COVID

Due to COVID restrictions in the UK, orders will only be dispatched on a Tuesday and Thursday. If you haven't received a dispatch email within 4 days of your order confirmation, please contact us by email at: obaeskincare1@gmail.com and we will follow up  immediately. 

        UK  S H I P P I N G 

All UK orders are sent out by Royal Mail Tracked delivery service. After leaving our facility, Royal Mail typically delivers within 2 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.

I N T E R N A T I O N A L  S H I P P I N G

It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the United Kingdom, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; unfortunately, we have no control over these charges and cannot predict what they might be.

O R D E R  I S S U E S

If you have any problems with your order (not received, not what you were expecting, etc.) Please contact us so that we can make it right. We truly want to satisfy our customers and will always try our hardest to resolve any situations that occur.

Please keep in mind that the products you are buying are handmade and so they can have variations from batch to batch (slight changes in colour for example).

Damages: If you receive a damaged item, contact us immediately at obaeskincare1@gmail.com. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.

Returns & Exchanges

Your satisfaction is our top priority, so we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

In most cases, returns are processed as store-credit or exchange due to the nature of our products. However, in rare cases, we may accommodate refunds if the product is returned due to an allergic reaction or damage/defect. In order to receive store-credit/refund, please reach out to us by emailing obaeskincare1@gmail.com - Items sent back to us without first requesting a return will not be accepted. 

Refunds

To be eligible for a full refund, your item must be in the same condition that you received it, unused and with seals intact. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Postage

Please note: We will not be able to refund the shipping cost as it is directly paid to our providers. For international orders, if your package is unclaimed and is returned back to us, we can arrange redelivery however, the buyer will cover the cost of shipping. We do not offer refunds for unclaimed packages. 

O'bae  is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Obae Skincare